Support Center

You could contact us with email if you have any problem about the website or product. We promise that we would deal with your email within 24 hours once we receive it. If you desire to try our product by downloading without payment, you can also enjoy the One Business Day Email Service. Do not hesitate; hurry to contact us if there is any question!

The following is our official support Email: contact@iphone-video-converter.net.

The following passage is to answer some questions from customers for your convenience. As a result, please pay some time to have a look at it. Maybe your problems will be solved without sending an email.

• 1. How long will it take to give response to my questions from the customer service?

• A: In normal situation, we will offer response to you within 24 hours. If in weekends or holidays, there would be delay for days. As a matter of fact, we will reply to you right now or within hours, except special situations.

• 2. How to get the free trial version of software, for it is so wonderful?

• A: The process to get the free trial version of software is so simple that you can just download it and install it. Soon, there will be a registration request come out, you have to ignore it and click Later button. Now, you will get the trial version.

• 3. What are the steps to purchase a product? And how long will I receive the license code after purchasing?

• A: The first step is to find the product you desire to purchase. When you see the button of Buy Now, just click it, and then follow the order by instructions. You would receive the license code by Email after finishing the purchase. The above situation is normal, but there is still accidence, for example, you cannot receive the license code. (The factors are stated below, please be careful of it.)

Note: It is neccessry to offer the valid Email address while filling the order form. Once you register on the website, you should remember the registration information you received, for it will be used in future.

• 4. After purchasing, I did not receive the license code in several hours, why?

• A: On this problem, there would be three reasons:
  1. There is setting in your Email, maybe you have set that the letter with license code would be put to Trash directly. Therefore, you should look for the letter in Trash.
  2. Another situation is that your Email service provider refuses to accept Emails from unknown senders.
  3. Being careful, you may have offered an invalid Email address while ordering the software. Please check it.
  Please contact with Sales Team at support@topvideoconverter.com to get help if you are in one of the last two situations.

• 5. Should I wait for the CD if I would start to use the software?

  A: You do not need to wait for the CD, for you can use the software once you download it from our website. You should use the registration information from the confirmation letter while you are registering the full version of the software.

• 5. How to register my software?

• A: The first step is that one business day after purchasing the software successfully, you would receive the registration information through Email. The second step is to download the software you purchased and run it. Then, in Help menu or the menu named by our software name, you will see the button of "Enter License Code...", and you should click it. At the end, by filling your name and license code in the corresponding box, you can finish registing.

Note: You have to COPY and PASTE the code, for the license code is letter-sensitive. Remember the tip that you should not add any blank before or after it. Otherwise, the the registing would be failed.

• 6. When i was inputting the license code you sent to me, the software showed "Registration info is invalid", what is the reason?

• A: For this situation, there are several possible reasons for the failed registration.
  1. You might make mistake in inputting. Remember that you should not add any blank before or after the license code, but only copy and paste it.
  2. The license code for the old version cannot be used while registing upgrade version.
  3. Take care while you are dowloading or ordering the product, for the name would be mistaken. For instance, people would mix up DVD Ripper Standard and DVD Ripper Platinum.
  4. There would also have mistake in the products in lines of Windows and Mac, some people may mix them up. Products in Windows and Mac are wholly different, so they require two different license codes.

• 7. If I lost the license code, can you send it to me?

A: We would offer the service to you. Please write to us at support@iphone-video-converter.net with your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.), if you lost the license code. As a result, with the useful information, we could find your order in our database in time.

• 8. Is there need to pay for upgrading in future after purchasing the product? And how to apply upgrade?

  A: For the software without paying, you could own normal update version. It is attractive that some products are able to check for the updates automatically. The function would play a role after clicking the button of "Check for updates" in Help menu. However, there are still some products which do not own the function, so you have to get the update version from our website. Take notice that the original license code is invalid for the update version. There is good news that you can contact us to get upgrade link as a previous user, so you would get a cheaper price to upgrade the software.
  Note: Be careful taht the license code you purchased for the old version is invalid for the upgrade version.

• 9. Can the software be used in a new computer?

  A: It is necessary to uninstall the software from your old computer. Then, you should download the software you purchased and install it in your new computer. The registration information you got before should be used to register the full version. If you would switch from PC to Mac, or from Mac to PC, remember to get corresponding version. The reason is that the Mac Version and Windows Version are totally different products.

• 9. If I have to re-register the software after re-installing?

  A: Of course, it is important to register the software again, or it would be unuseful.

• 10. As a person who would like to protect private information well, so I cannot trust any purchasing on website. So, I want to ask is there any other way to purchase the products?

  A: Besides purchasing on the website, you could choose platform of SWREG which offers Credit Card by Fax or Phone to pay for the product. In fact, you could set your heart at ease that there is no insecurity in purchasing online, because our payment platform is safe enough.

• 11. Do customers have the right to ask for refunding?

  A: Certainly, you could require to have refund if there is any problem. We promise that you will get refund without any delay.